Claiming JobSeeker Payment (JSP) 001-19051501
This file discusses how a person can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).
JSP eligibility and when to declare
Customers must declare as quickly as possible online by means of the Services Australia website.
To qualify for JSP a person should:
– be of for JSP
– meet Australian house requirements for JSP
– be unemployed, and
– trying to find work and happy to take part in activities that increase their opportunities of discovering a job, or
– not able to work, study or search for work due to medical condition, health problem or injury, or
– utilized or studying complete time and are not able to carry out these due to a medical condition, health problem or injury and work or study to go back to
If the client has indicated they are unable to work due to a momentary incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
Disability Support Payment (DSP) sus/can RTW customers claiming JSP
A DSP client whose payments have actually been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
– they are still working 30 or more hours each week, and
– their income falls listed below the JSP earnings test cut-off
For instance, a self-employed DSP consumer is still working 30 hours per week, but their earnings has actually decreased. See Rates and Thresholds.
In all cases, examine if the customer is qualified to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).
Early claims for JSP
Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they become qualified they should supply their checking account balances, proof of earnings and work separation information.
Customers can start an early claim online. They will be able to complete Your personal information, Your situations and Your monetary information.
If making an early claim after a break in payment of 39 weeks or less, employment the consumer will have fewer concerns to address in the online claim.
Customers can not finish Review and Confirm, Next steps or send the claim online till within 2 week of being qualified for JSP. They will get a reminder notification 2 week before the eligibility date.
A detained person may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the client is certified however not payable when they declare.
Customers moving from a present income support payment can lodge an early claim up to 28 days before the date of credentials.
Online claims
Customers should create a myGov account and connect their Centrelink online account to it.
Once the client has actually connected their Centrelink online account to myGov, to begin an online claim for JSP they should:
– check in to myGov and access their connected Centrelink online account
– guarantee their personal information are correct. From the menu, choose the My details > Personal and contact information > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab
Customers declaring or transferring to JSP will see a decreased question set as part of their online claim if they are:
– presently in invoice of an income assistance payment, or
– have cancelled from payment in the last 52 weeks
Streamlined claims
Sometimes, a task exists to the consumer on their Centrelink online account homepage up to 28 days prior to losing certification for their present payment.
The job will enable the consumer to carry out a structured claim process to submit a claim for JSP.
See Transfer to JobSeeker Payment (JSP) from another payment.
Assisted Customer Claims (ACC)
ACC can be used for customers deemed not able or employment unsuitable to finish an online claim or candidates. ACC should likewise be used in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
‘ Channel Hopping’ within ACC implies:
– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a consumer start a claim which can then be finished by the consumer in their Centrelink online account
Remote clients
If the client resides in a remote area and normally utilizes a representative, Remote Service Centre, or phone to do business and is unable or unsuitable to finish an online claim, the client should be transferred to the Remote Claims Processing (RCP) to begin their ACC.
The Remote Claims Processing (RCP) team supplies specialised remote service for recognized remote consumers.
The client should have:
– the remote indication revealing on the Customer Overview, or
– a domestic address in a remote location
To check the address remains in a remote place:
– browse the town name in Office Locator
– see the Towns Result List
– see the Remoteness column
Customers with candidate plans
Correspondence nominees can submit an online claim for JSP on behalf of their principal.
If a correspondence candidate contacts to claim JSP on behalf of their principal, use an online claim first. If they decrease the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.
If a candidate is claiming on behalf of a person, encourage the candidate to assist the individual claim JSP using the person’s Centrelink online account. If the candidate is not able or unwilling to do so, employment a Service Officer is to run ACC with the nominee.
Claim submission exceptions
In some circumstances, it might not be sensible for a client to complete all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).
Moving to a Location of Lower Employment Prospects (MALEP)
Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Transferring to a Location of Lower Employment Prospects (MALEP) evaluations.
If the client has moved address within the previous 26 weeks, Services Australia should identify if they have reduced their employment potential customers by moving to a brand-new place.
If this holds true, the Service Officer must investigate a possible MALEP work related exemption period.
Unemployed due to a voluntary act or misbehavior
If the client has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) might have taken place.
Do not create compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or employment supporting proof is gotten to recognize a non-compliance event has taken place.
See Unemployment due to a voluntary act or misbehavior.
RapidConnect
Most task seekers undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.
Job seekers who are qualified for a referral to a Workforce Australia or other expert service provider, will have an initial appointment reserved throughout the Participation Interview. Attending this first company visit is referred to as the task seeker’s RapidConnect requirement.
For the most part, conference RapidConnect requirements will determine the start date of the job seeker’s earnings assistance payment. Note: this is subject to job hunters meeting any waiting durations and credentials requirements.
Mutual commitment requirements
The Department of Employment and Workplace Relations (DEWR) will immediately refer new task hunters to the Workforce Australia online work service. This omits task hunters residing in Community Development Program (CDP) regions.
Higher rate of JSP for 55 years and over
Single customer aged 55 years and over who have been receiving an earnings assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will instantly calculate this and apply the suitable rate for qualified clients.
Single Touch Payroll (STP)
Pre-filled Single Touch Payroll (STP) data may present to consumers throughout their online claim. Employer details, name and ABN, will be provided to the customer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
Customers will have the choice to confirm the employer within the claim. If a consumer validates the employer, when on payment, STP pre-filled income will exist to the consumer when they report. If the consumer does not validate the employer, when on payment, employment the STP company might provide to the consumer once again when they report.
